The Australia-Israel Chamber of Commerce was delighted to host a boardroom lunch with The Hon. Victor Dominello MP, NSW Minister for Customer Service who has driven a whole-of-government approach to service delivery, creating nation leading products such as the Service NSW app, to improve the lives of the people of NSW.
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In doing so, Service NSW has now become an exemplar of how to digitally transition and transform government, as well as providing key digital infrastructure to strengthen the NSW armoury against COVID-19. Accelerated digital transformation will continue to further empower citizens and drive increasingly personalised public services and curated engagement across the entire economy and all levels of government.
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The Hon. Victor Dominello is a senior Minister in the New South Wales Government. He has held various portfolios over the last decade including Aboriginal Affairs, Innovation, and Finance. In 2019, he was appointed the inaugural Minister for Customer Service. With a key focus on digital transformation. Victor firmly believes that the use of real-time data and technology are the most powerful ways to improve quality of life and reduce suffering.

Victor is a member of the crisis cabinet that has led the NSW response to Covid. He has had a particular focus on delivering digital solutions such as the Service NSW check-in feature and real-time data analysis to inform the state’s response. During his time in the portfolio, Victor has been the driving force behind the rollout of the Digital Driver Licence, the establishment of the $1.6b Digital Restart Fund, and the rapid expansion of Service NSW app, including the introduction of new functionality such as QR code check in’s and notification of Covid test results.